Privacy Policy | LUNATIC ARTS

01. What information do we collect?

When you interact with LUNARCANUM, certain information may be collected to provide services, process transactions, and fulfill your requests. This information may include your name, email address, phone number, billing information, payment-related information, date of birth, birth time, birth location, booking details, account information, and any information voluntarily submitted through contact forms, readings, consultations, astrology requests, ritual requests, or customer support communications.
For astrology, natal chart, compatibility, and related services, additional information may be requested, including birth date, birth time, and birth location. This information is collected solely for the purpose of preparing and delivering the requested service.
Technical information may also be collected automatically when you visit the website, including your IP address, browser type, device information, operating system, referring website, pages viewed, and website usage activity.

02. How secure is our Payments and Transaction Security?

Payments made through this website are processed through secure third-party payment providers. LUNARCANUM does not store complete credit card numbers, debit card numbers, banking credentials, or other sensitive payment information on its servers.
Payment processors may collect and process financial information necessary to complete transactions. Users are encouraged to review the privacy policies of any payment providers used through this website.
Reasonable security measures are implemented to help protect transaction data; however, no electronic transmission or storage system can be guaranteed to be completely secure.

03. Why do we need to collect Astrology and Birth Information?

Certain services offered by LUNARCANUM require the collection of birth-related information, including date of birth, birth time, and birth location. This information is used exclusively for the preparation of natal charts, astrological reports, compatibility analyses, and related spiritual services.
Birth information is treated as confidential client information and is not sold, rented, or shared with unrelated third parties. Access to such information is limited to what is reasonably necessary to provide the requested service, maintain records, comply with legal obligations, or protect legitimate business interests.
By submitting birth information through this website, clients consent to its collection, storage, and use for the purpose of delivering the services they have requested.

04. How we use your information for Email Communications and Marketing?

By providing your email address when making a purchase, booking a service, creating an account, subscribing to updates, downloading content, or contacting LUNARCANUM, you consent to receive transactional communications related to your orders, appointments, account activity, and customer support requests.
With your consent, LUNARCANUM may also send newsletters, promotional offers, product announcements, spiritual insights, educational content, event invitations, and other marketing communications. You may opt out of marketing emails at any time by using the unsubscribe link included in those communications or by contacting LUNARCANUM directly.
Even if you opt out of marketing communications, you may still receive essential service-related emails regarding purchases, bookings, account updates, policy changes, security notices, or other administrative matters necessary to provide services and maintain your relationship with LUNARCANUM.

Advertising and Analytics Technologies

LUNARCANUM may use analytics services, advertising platforms, pixels, cookies, and similar technologies to understand website performance, measure marketing effectiveness, improve user experience, and deliver relevant advertisements.

These technologies may collect information about website interactions, pages visited, browsing activity, device information, and referral sources. Such information may be used by LUNARCANUM and its service providers to analyze trends, improve website functionality, personalize content, and support advertising efforts.

Users may manage certain tracking preferences through their browser settings or applicable privacy controls; however, disabling certain technologies may affect website functionality and user experience.

Account Deletion and Information Requests

Users may request access to, correction of, or deletion of their personal information by contacting LUNARCANUM through the contact information provided on this website. Upon receiving a verifiable request, reasonable efforts will be made to respond in accordance with applicable laws and business obligations.

Certain information may be retained where necessary to complete transactions, maintain business records, comply with legal requirements, resolve disputes, prevent fraud, enforce agreements, or protect the rights and interests of LUNARCANUM..

International Visitors

This website may be accessed by individuals located outside of the country in which LUNARCANUM operates. By using this website and providing personal information, you understand and agree that your information may be collected, processed, stored, and transferred in accordance with this Privacy Policy and the laws applicable to the jurisdiction in which LUNARCANUM conducts business.

Users accessing the website from other jurisdictions are responsible for ensuring their use complies with local laws and regulations.

Third-Party Service Providers

LUNARCANUM may utilize trusted third-party service providers to support website functionality, payment processing, appointment scheduling, email communications, digital product delivery, analytics, customer support, and other business operations. These service providers may have access to certain personal information only to the extent necessary to perform services on behalf of LUNARCANUM.

All third-party providers are expected to maintain appropriate security measures and handle personal information in accordance with applicable privacy and data protection requirements. LUNARCANUM does not authorize third-party service providers to use personal information for purposes unrelated to the services they provide.